Shipping Policy

Dollar King ("we", "our", or "us") operates the website thedollarking.com.

By placing an order through this website, you agree to the terms outlined below. These terms are provided to ensure clarity and protect both our customers and our business.

1. General

All orders are subject to product availability. While we aim to maintain accurate stock levels, occasional discrepancies may occur.

If an item becomes unavailable after your order has been placed, we will:

  • Dispatch available items
  • Contact you regarding the unavailable product
  • Offer the option to wait for restocking or receive a refund

2. Shipping Costs

Shipping costs are calculated at checkout based on the weight, size, and delivery destination.

All applicable shipping fees are displayed before completing your order.

3. Returns & Refunds

3.1 Change of Mind

We accept returns for change of mind under the following conditions:

  • Requests must be made within 30 days of receiving the item
  • Items must be unused, in original packaging, and in resellable condition

Customers are responsible for return shipping costs.

Once the item is received and inspected, refunds will be processed to the original payment method.

Original shipping fees are non-refundable.

3.2 Warranty Returns

We honour valid warranty claims submitted within 90 days of receiving the item.

  • Customers initially cover return shipping costs
  • If approved, return shipping costs will be reimbursed

After inspection, customers may choose:

  • Refund
  • Store credit
  • Replacement item (if available)

Processing time: typically within 7 business days.

4. Delivery Terms

4.1 Domestic Delivery Time (Australia)

Handling Time:
1–3 business days

Economy Shipping:
5–8 business days (Free)

Standard Shipping:
3–4 business days (calculated at checkout)

4.2 Dispatch Time

Orders are dispatched within 1–3 business days after payment confirmation.

Dispatch occurs Monday to Friday (excluding public holidays).

4.3 Change of Delivery Address

Address changes can be made before dispatch.

Once shipped, changes may not be possible.

4.4 Items Out of Stock

If part of your order is unavailable:

  • Available items will be shipped
  • Remaining items will be sent when restocked
  • Or a refund will be offered

4.5 Delivery Delays

If your order has not arrived within the estimated timeframe, please contact us so we can investigate.

5. Tracking

Once dispatched, you will receive a tracking number via email.

Tracking updates are provided by the courier.

6. Damaged Parcels

If your parcel arrives damaged:

  • Refuse delivery where possible
  • Contact us immediately

If delivered in your absence and damaged, contact us as soon as possible.

7. Insurance

All shipments are covered for loss or damage in transit.

7.1 Damaged Items

If confirmed damaged by the carrier, we will provide:

  • Replacement
    or
  • Refund

7.2 Lost Shipments

If declared lost by the courier:

  • Replacement
    or
  • Full refund

8. Order Cancellations

Orders can be cancelled before dispatch.

If already shipped, the return process must be followed.

9. Contact Us

For any questions regarding orders, shipping, or returns:

Dollar King
Sydney World Square Shopping Centre, 6A/644 George St, Sydney NSW 2000, Australia

Phone: +61 2 8958 3390
Email: contact@thedollarking.com
Website: thedollarking.com