Frequently Asked Questions
Orders & Payments
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the steps to complete your order securely.
What payment methods do you accept?
We accept secure payments including Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and other major providers.
Can I cancel my order?
Yes, orders can be cancelled before they are dispatched. Please contact us as soon as possible to request cancellation.
Shipping & Delivery
How long does delivery take?
Orders are processed within 1–3 business days.
Estimated delivery times:
- Economy Shipping: 5–8 business days
- Standard Shipping: 3–4 business days
Do you offer free shipping?
Yes, we offer free economy shipping on eligible orders.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email to monitor your shipment.
Can I change my delivery address?
Yes, address changes can be made before dispatch. After shipping, changes may not be possible.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unused, in original packaging, and in resellable condition.
How do I return an item?
Contact us via email to request a return. We will provide instructions once your request is approved.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
When will I receive my refund?
Refunds are processed after inspection and issued to your original payment method. Processing times may vary depending on your provider.
Products & Availability
Are your products in stock?
We aim to keep stock information accurate. If an item becomes unavailable, we will contact you with available options.
Do your products come with a warranty?
Some products may include a warranty period. Please refer to the product description or contact us for additional details.
Support & Contact
How can I contact you?
Dollar King
Sydney World Square Shopping Centre, 6A/644 George St, Sydney NSW 2000, Australia
+61 2 8958 3390
contact@thedollarking.com
thedollarking.com